FAQ...

Q - Do you accept custom orders?

A - No. Because of the ever-changing nature of our colourways and labour intensive dyeing process, we are not able to take custom orders. For a more detailed explaination please refer to this blog post.

Q - Are you accepting new wholesale accounts?

A - No. At present, we cannot accept any new accounts. We will likely never be able to take on regular wholesale accounts due to our labour intensive dyeing process. Again, for a more detailed explaination, please refer to this blog post.

Q - When is the next shop update?

A - The best way to stay informed of future shop updates is to sign up for my e mail newsletter (at the bottom of this page). There is no schedule for shop updates, they tend to happen when I have dyed enough yarn. I will always send out a newsletter before any update, and try my best to do this a week in advance.

Q - Can you show me exactly what is going to be in the next shop update?

A - No. I understand the desire to plan ahead when faced with the frenzy of a shop update. Previewing every item headed for a shop update would take so long that it would cut into dyeing time, meaning less yarn. I always do my best to share which bases will be available, rough quantities and a selection of colours before each update. Look to the newsletter, ravelry group, blog posts and Instagram for previews before each shop update.

Q -Is there a tracking number for my parcel?

A - Domestic (Canadian) parcels are always tracked. US and International parcels are not tracked unless you select the tracked option at checkout. Postal charges vary depending on where you are; sometimes tracking is significantly more costly and sometimes not. Please see Shipping + Handling for more detailed information.

Q - Can I buy your yarn in any bricks and mortar shops?

A - Once per year, we host a studio Open Day right here in Mooresburg. This is an opportunity for you to peek behind the scenes at our studio and workspace, as well as shop from a big selection of Viola yarns. During the rest of the year, you will find a varying selection of Viola yarns at Loop in London.

Please do not hesitate to get in touch if you have questions that are not answered on this page. You can reach us at hello@violaandthemoon.com

 

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