shipping & Handling

  • Orders will be shipped within 10 business days of the order date.

  • Shipping refunds will be sent within 12 business days of the order date.

  • Multiple orders placed within 24 hours will automatically be combined. There is no need to contact us to arrange combined orders.

  • A fee of $8 CAD is applied to all combined orders when the shipping refund is sent. This is to cover the time and labour involved.

  • The only way to guarantee that your parcel is not lost in the post is to choose the tracked option at checkout. VIOLA is not responsible for lost or damaged parcels that are shipped without tracking.

  • US and INTERNATIONAL orders over $500 CAD will be sent with tracking, regardless of the shipping option selected at checkout.

  • If placing multiple orders, please select the same tracking option for all orders.


For delivery times, and further information about shipping options, please visit the Canada Post website.

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Canadian Parcels:

Are always tracked via Expedited parcel. Shipping confirmation emails will contain tracking number and date of shipment.

International Parcels:

Options for Small Packet Air (no tracking) or Tracked Packet Air are available at checkout. Shipping confirmation will contain tracking information if applicable.

Selecting the tracked option is the only way to guarantee your parcel will arrive safely. While it is very rare, untracked parcels can go missing in the post. VIOLA is not responsible for the loss of these parcels, and will not be able to replace their contents or provide a refund for the lost goods.

want to know more about our shop update & shipping process? Click here.