Orders will be shipped via Canada Post within 5 business days of the order. Shipping refunds will be sent within 7 business days of the order.
While it is very rare, parcels do occasionally go missing. Choosing the tracked option at checkout is the only way to ensure that this does not occur. We pack each parcel by hand with care, and address it clearly. Viola is not responsible for the loss of untracked parcels, should this disastrous event occur.
We do combine shipping on multiple orders. If you have placed multiple orders within 24 hours of each other during a shop update, you do not need to contact us. We will automatically combine all orders into the same shipment, and send a refund for any extra shipping charges within 7 business days. If multiple orders are placed in more than a 24 hour span, combined shipping cannot be guaranteed as the original package may already be packed.
Because our shipping prices are only estimates, we send all shipping refunds after parcels have been shipped. Refunds are calculated based on the actual Canada Post charges and a small handling fee.
While we are happy to combine multiple orders, our software isn't up to the job. Don't be alarmed when you recieve a shipping notification for each individual order you have placed.
We aim to send your package and the shipping refunds within 5 business days of the sale but keep in mind that your order is processed by human beings from start to finish and everything done at VIOLA is done by us with love and care.
For delivery times, and further information about shipping options, please visit the Canada Post website.
Are always tracked via xpresspost. Shipping confirmation will contain tracking number and date of shipment.
Options for small packet air (untracked) or tracked packet air are available at checkout. Shipping confirmation will contain tracking information if applicable.
Depending on the country and the weight and size of the package, the small packet could change to a parcel.
If air mail is not an option for the specified country, packages will be mailed via surface mail.